Customer Satisfaction Monitoring and Measurement (ISO 10004:2018)
ISO 10004:2018 provides guidance for defining and implementing processes to monitor and measure customer satisfaction. It is a companion to ISO 9001 and ISO 10002, focusing on gathering and analyzing customer feedback to improve the customer experience and enhance quality management.
This standard helps organizations identify what customers value, evaluate satisfaction levels, and make informed decisions to improve products, services, and processes. Whether you operate in B2B or B2C, understanding customer perceptions is critical for long-term success.
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Benefits of Customer Satisfaction Monitoring and Measurement (ISO 10004:2018)
Helps identify gaps between customer expectations and actual experience
Enables data-driven decisions to improve customer satisfaction
Increases customer retention and brand loyalty
Supports quality improvement and strategic planning
Aligns with ISO 9001 and enhances your quality management system
Builds a customer-focused organizational culture
Our Areas of Expertise
- Provides an Independent, Credible Audit
- Supports Compliance with Standard Requirements
- Conducts Certification and Ongoing Surveillance Audits
- Issue a ISO 10004 certificate upon successful audit