IT Service Management System (ISO/IEC 20000-1:2018)
ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management (ITSM). It provides a framework to establish, implement, maintain, and continually improve a service management system (SMS). The standard ensures IT services are aligned with business needs and delivered efficiently, consistently, and securely.
Applicable to organizations of all sizes that deliver IT services—whether internally or to external customers—ISO 20000-1 helps enhance customer satisfaction, optimize service performance, and reduce service-related risks.
It is based on the ITIL (Information Technology Infrastructure Library) framework and supports integration with other ISO standards like ISO 27001 (Information Security) and ISO 9001 (Quality Management).
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Benefits of IT Service Management System (ISO/IEC 20000-1:2018)
Enhances reliability and efficiency of IT services
Aligns IT with business goals and customer expectations
Improves response to incidents, problems, and service requests
Reduces downtime, service disruptions, and operational risks
Demonstrates commitment to continuous service improvement
Builds customer trust and facilitates global market opportunities
Our Areas of Expertise
- Provides an Independent, Credible Audit
- Supports Compliance with Standard Requirements
- Conducts Certification and Ongoing Surveillance Audits
- Issue a ISO/IEC 20000-1 certificate upon successful audit